பாதுகாப்பான பயணம்
The ride home should be the boring part of the evening
Safety on this platform is a set of mechanisms, not a promise: things that have to happen before a trip can start, while it runs, and after it ends.
Before the ride
Documents on file, and re-checked
Driving licence, registration certificate, insurance, fitness certificate and permit. Each one has an expiry date in our system; when it lapses, the driver stops receiving trips until it is renewed.
Police verification
Every driver partner is police-verified before their first trip, and the vehicle is inspected against the papers to make sure the plate matches the car.
During the ride
Only your OTP starts the trip
The driver enters the four digits from your screen. Wrong car, wrong driver, or a trip someone tried to start remotely — none of them can begin.
Live sharing with anyone you choose
Send a link from the trip screen. Whoever holds it sees the vehicle move in real time, plus the driver's name, photo and number plate, until you arrive.
Emergency help, two taps away
The help button connects you to our 24×7 safety desk with your live location and trip details already attached, so you don't have to explain where you are.
Calls and chat stay in the app
You and your driver can talk without either of you seeing the other's phone number. Messages are kept with the trip record in case anything needs reviewing.
After the ride
Ratings that cut both ways
You rate the driver, the driver rates you. Persistent low ratings trigger a review, retraining, or removal from the platform — for either side.
Every trip is on the record
Route, timings, fare and payment are stored against your account. When you report something, the team is looking at the same trip you are.
A human, not a form
Ride support runs round the clock from Chennai. Serious reports are escalated the same day, and you are told what came of them.
What to do, and what we do
Report anything. We would rather hear it twice.
Safety desk, +91 44 4000 1200, any hour of the day. Or write to us and we will call you back.